Leading telecom operator, Vi, has introduced a new service ‘Vi Priority’ to build a distinctive customer service experience for its high valued – Postpaid users. The launch of this new service is designed based on the learnings and insights gathered from a pilot conducted in select circles.
Vi Priority is a service that focuses on customer experience and performance, offering differentiated features to enhance value and increase satisfaction. It is available to Vi postpaid customers on high rental plans, family plans, senior citizens, and long-term customers for 10 years or more. Vi Priorityproposition, Abhijit Kishore, COO,Vodafone Idea Limited said, “As a company, we are oriented towards providing a superior customer experience and Vi priority is a step in the direction of taking our servicing levels up by many notches.”
Vi Priority members will enjoy exclusive benefits including direct access to a 24×7 premium call centre service, attended by senior customer support executives, zero waiting at Vi Stores, efficient bill payments with enhanced user interface on the Vi App, personalized birthday and anniversary greetings, and premium on-boarding. These benefits provide a seamless experience for Vi users.
