Vi came to know that some Vi customers are getting SMS and Calls from unidentified numbers asking them to update their KYC immediately. These fraudsters, disguised as company representatives, threaten users with SIM block if KYC is not done. They may also seek certain confidential information from customers, in the name of verification.
Vi cautioned its customers against such unauthorised Calls and SMS. Vi customers are advised to not give their KYC details or share any OTP with anybody on a call, and should not click on any link mentioned in the SMS. Customers are informed that clicking on any unverified link or sharing any details could lead to data and information theft from the mobile device.
Vi made it clear that all customer communication from the company is only done from the SMS ID ‘ViCARE’. Any SMS being acted upon which is not originating from ‘ViCARE’ is strictly not advisable.
