Vi, India’s leading telecom operator, has partnered with Anritsu to enhance the calling experience for customers on VoLTE. The partnership aims to provide faster call connectivity, clear sound quality, improved efficiency, enhanced view of VoLTE service-specific insights, and prioritization of resolution based on subscriber impact and severity. The VoLTE monitoring solution from Anritsu ensures high-quality voice service for Vi users.
Anritsu enhances visibility across all VoLTE dimensions, including subscriber, device, network nodes, codecs, and cell-id, to improve the detection and resolution of customer-affecting issues in VoLTE, which is challenging to detect and isolate in traditional OSS systems due to its complex architecture and multiple nodes and interfaces. Jagbir Singh, Chief Technology Officer, Vi said, “Partnering with Anritsu has delivered exceptional benefits to our subscribers, and we will extend the successful approach to enhance other services like International Roaming.”
Vi has reduced the mean time to resolution of issues on VoLTE by 30% using Anritsu’s patented anomaly detection. This real-time detection is crucial for the subscriber experience and isolates root causes. Anritsu’s cloud-first applications, including eoMind anomaly detection, are deployed in Vi’s Open Universal Hybrid Cloud, resulting in significant savings in capex, opex, resources, and automation investments.
