A Regional Parts Centre (RPC) has been inaugurated by Toyota Kirloskar Motor (TKM) at Guwahati (Assam) for its Northeast customers. Mr. Masakazu Yoshimura, Managing Director of TKM inaugurated the RPC. It will play a critical role in ensuring easy access and availability of Toyota Genuine Parts and Accessories catering to the rapidly evolving and quick service needs of customers. With this center TKM now has a total of five RPCs catering to customer touchpoints across India.
The new facility will significantly enhance parts distribution efficiency, reduce inventory costs, and strengthen service support to dealers across the region thereby providing quick service turnaround to customers. Further, it will significantly reduce the parts supply lead time to within 48 hours to the furthermost dealers in the Northeast states thereby immensely benefitting customers.
The Northeast region is one of the important markets for Toyota and in line with that several initiatives have been undertaken like the regional stockyard, strengthening logistics, manpower and process capability to address the growing requirement of emerging markets and customers. This new initiative is an integral part of the company’s commitment to providing world-class services and delightful experiences to a wider customer base. Currently, TKM has 13 customer touchpoints in the Northeast.
