Till recently, due to the road infrastructure and other related challenges, Toyota Kirloskar Motor (TKM) was delivering new vehicles in six-car carrier trucks only up to Khatkati in Assam. TKM’s dealer partner, Punya Toyota, had to send its personnel to drive down individual cars from Khatkati to its outlet in Imphal. To explore safer ways of vehicle delivery to customers in Manipur, TKM has initiated a pilot project for road transport of Toyota vehicles until the capital city of Imphal. In line with its customer-first philosophy, TKM has initiated a pilot project for road transport of new vehicles in four-car carrier trucks right up to the dealer’s doorstep. TKM recently carried out trials for road transport until Imphal with a lead-time of three days.
In the last two years, Toyota opened two new 3S (sales, service and spare parts) outlets – one in Naharlagun in Arunachal Pradesh and the other in Imphal in Manipur besides a first-of-its-kind Pro-Service centre in Jorhat in Assam. Further, in 2020, TKM also added 3 new service touch points in the North East region. In the region, TKM now has 15 customer touch points.
