Kotak Mahindra Bank Limited (“KMBL”/Kotak) today announced that it is running an intensive awareness drive on Safe Banking Practices and Grievance Redress. The month-long initiative is part of the Reserve Bank of India’s (RBIs) Intensive Awareness Programme 2022 to create awareness on Safe Banking Practices as well as Grievance Redress in rural and remote locations across the country.
The Bank organized on ground activations in the form of Awareness Workshops and Seminars to engage with customers, in various states across the country.
Additionally, the Bank leveraged all its customer touch points, both physical as well as digital via emails, social posts, website, ATM screen etc.to carry the message of Safe Banking Practices, far and wide. Mr.“Virat Diwanji, Group President and Head – Consumer Bank, Kotak Mahindra Bank Limited said “We are delighted to have had the opportunity to contribute to the RBI’s initiative on Customer Awareness and do our bit towards helping RBI realize its Payments Vision 2025,”.
