ICICI Prudential Life Insurance has achieved an impressive claim settlement ratio of 99.35% for the first quarter of FY2025, the highest among life insurance companies in India. The company processed death claims totaling ₹381.24 crore, demonstrating its commitment to financial security for families. Notably, the average turnaround time for settling claims was a remarkable 1.2 days.
Mr. Amish Banker, Chief Operations Officer for Customer Service at ICICI Prudential, emphasized the importance of swift claim processing, stating, “Life insurance is a product that ensures financial security in the event of loss. We handle every claim with utmost sensitivity.” The company’s individual death claim settlement ratio matches its overall figure, further solidifying its reputation in the industry.
In Siliguri, the demand for life insurance products has been on the rise, particularly as families seek financial protection. The quick settlement process and robust customer service initiatives, like the “Claim For Sure” service that promises settlements within a day, resonate well with policyholders in the region. The company’s technological advancements have also enhanced accessibility, allowing customers to lodge and track claims conveniently via WhatsApp and mobile apps, making it a trusted choice for residents of Siliguri and beyond.
