Flipkart, India’s homegrown e-commerce marketplace, has announced the expansion of its service arm, Jeeves, that provides end-to-end post-purchase service solutions to consumers and businesses. It will cater to a wide range of categories of products including home appliances, mobiles, IT products, furniture, consumer electronics and more.
Jeeves provides comprehensive post purchase solutions like installation, demo, repair, maintenance and VAS (Value-added service) including protection and extended warranties, inbound, outbound, and non-voice customer care services spanning across 40+ product categories.
It has more than 300 walk-in service centers, 1,000+ on-site service partners, and 9,000+ trained service technicians to provide businesses of all sizes and consumers hassle-free post sale assistance. Nipun Sharma, CEO at Jeeves, Flipkart Group, said, “we are well prepared to cater to the surge in demand expected during the festive season in the post-sales services of home appliances, mobiles, IT products, furniture, and consumer electronics during this Big Billion Day.”
