CDSL’s silver jubilee: Transformative initiatives propel investor experience

Central Depository Services (India) Limited (CDSL) celebrated its silver jubilee with a crescendo of groundbreaking initiatives, unveiled by SEBI Chairperson Smt. Madhabi Puri Buch on January 17, 2024.CDSL’s ‘Apka CAS – Apki Zubaani’ initiative takes center stage, introducing a paradigm shift in investor communication. Investors can now receive statements in their preferred language among 23 Indian languages, ensuring a more personalized and inclusive experience.

Complementing the language initiative, the ‘CDSL Buddy Sahayta 24*7’ chatbot offers round-the-clock assistance in four languages. This technological companion is designed to guide investors through the intricacies of the securities market, promoting self-sufficiency. CDSL’s commitment to market awareness shines through with the release of a Thought Leadership Report on ‘Reimagine Digital Trust in Capital Markets,’ a collaborative effort with KPMG. Additionally, the successful completion of the ‘Neev’ campaign, a Pan-India Financial Literacy initiative across 25 cities, demonstrates the company’s dedication to spreading financial literacy.

Shri Nehal Vora, MD & CEO, expressed pride, stating, “Our vision is clear: the only language we speak is that of inclusive trust, envisioning a united CDSL where our ethos resonates with unified trust.” These transformative initiatives, marking CDSL’s silver jubilee, usher in a new era of enhanced accessibility and informed investor engagement.